Legal Information
Refund Policy
The following policy explains how payments and refunds are handled on FindRoomSG.com.
1. Refund Policy
Final Transactions
All advertising listing fees (Standard or Featured, for 30, 90 or 180 days) are processed securely through Stripe (credit/debit card). Every transaction is final and no refunds are provided once the payment has been completed.
Why No Refunds
The listing fee covers the publication service, which begins as soon as the ad is approved and published. As the service has been delivered, the payment cannot be refunded once the ad is displayed.
Ads Removed for Rule Violations
If an ad is removed by the administrator for violating the content rules (such as illegal goods, get-rich-quick schemes, gambling, adult products or false information), no refund is given for the unused portion of the publication period.
Ad Never Published
If a payment was made but the ad was never published due to a system error on our side, please contact us within 7 days of the payment date. The request will be reviewed by the administrator; the ad placement will be restored, or — solely at the administrator's discretion — the payment may be refunded.
How to Request
Any payment queries should be sent to info@findroomsg.com together with the payment receipt and reference number. The administrator's decision is final.
Refund Method
Approved refunds (if any) are processed through the original payment method and may take up to 14 business days to appear on your statement.
Does Not Cover Buyer–Seller Transactions
This policy applies only to listing fees paid on FindRoomSG.com. FindRoomSG.com is not involved in any transaction, payment or delivery of goods between buyers and advertisers; any dispute or refund request for such transactions is handled directly between the parties involved.